Frequently Asked Questions
How does our quality stand?
Welcome to The NHW Mart, where style meets practicality in every stitch. Whether you’re planning a coastal excursion or simply wanting to upgrade your urban wardrobe, our carefully picked collection of jackets, suits, and hoodies has you covered.
How can I find the proper size for my jacket?
Finding the right fit is vital for a comfortable and pleasing appearance. To establish your size, consult our sizing guide, which includes specific dimensions for each jacket type.
How do I check the status of my order?
The status of your order can be tracked using the tracking ID that we provide. You can keep track of your product’s whereabouts using its tracking ID.
Do you offer worldwide shipping?
Yes, we ship our coats globally so that everyone can experience our high-quality clothing. Delivery times may vary based on your location; please see our Shipping Information page for additional information.
What are your terms and conditions for purchasing?
We’re aware of your curiosity, and we share it. That is why we have created a full page outlining our terms and conditions policy. Where we have thoroughly stated all of your probable questions, so you can get all of them addressed there. Visit our terms and conditions page and read. If you have any specific questions, please contact us directly at sales@thenhwmart.com. We will react within 24 hours.
How do I return a faulty item?
To begin a return, please contact our customer service team within the time limit indicated. To support your claim, include all relevant data and documentation, such as product images. Our experts will assist you with the return procedure and ensure a seamless experience.
How can I cancel an order?
If you want to cancel your order, you must do so within 24 hours to get a full refund. If you cancel your order after 24 hours, 25% of the total value will be taken from your refund. If an order is canceled three days after verification, 35% will be deducted. Cancellations made after a week are normally not accepted, unless there are exceptional circumstances that result in a 50% discount.